24/7 Support • Priority Response • SLA Uptime • Knowledge Base
Support & SLA Management
Our managed hosting plans include expert support and clear Service Level Agreements. We offer round‑the‑clock technical help, priority response upgrades, transparent uptime guarantees, and an evolving resource library – all managed by us, with a simple serviceable charge covering our time and expertise.
Our support scope
- 24/7 technical support via ticket/email for incidents, guidance, and fixes
- Priority Support add‑on for critical workloads (guaranteed faster response)
- SLA uptime guarantees with credits for non‑compliance
- Knowledge Base & self‑help guides for common setups/troubleshooting
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Serviceable charge note
Support & SLA fees cover our management, monitoring, and liaison – infrastructure costs are part of your hosting plan.
Support & SLA plans – example charges
Infrastructure costs are separate; below are management fees per support tier.
Standard Support
Included in plans₹0
- 24/7 ticket/email support
- Next‑business‑day KB updates
- 99.9% uptime SLA
Priority Support Popular
Critical workloads₹999/mo
- Priority queue handling
- 1‑hour response target
- 99.95% uptime SLA
Custom SLA
Tailored SLAFrom ₹1,999/mo
- Custom uptime target
- Custom response matrix
- Dedicated contact
Support & SLA comparison
Feature
Standard
Priority
Custom SLA
Knowledge Base
Support hours
24/7
24/7 (priority)
24/7 (dedicated)
24/7 access
Initial response
< 4h
< 1h
Custom target
N/A (self‑service)
Uptime SLA
99.9%
99.95%
As agreed
N/A
Need a higher SLA or faster support?
Tell us your workload type and urgency requirements – we’ll recommend the right tier and provide a service quote.
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Need help?
Email us at [email protected]